Ah, thank you for the link. I guess I was the one that was quick to judge.
It also just sounds like there was a bad experience with a particular tech support rep, who may be new. In my experience, these issues are ALWAYS exceptions to the $20 fee. If the 'standard' workarounds don't fix it, they will escalate you to a supervisor and put in a ticket with engineering who will resolve the issue within 48 hours.
Maybe OP will see this and give their tech support another shot. If not, the token expires in about 28 days.
*This information is less than a year old, but rules may have changed.
It also just sounds like there was a bad experience with a particular tech support rep, who may be new. In my experience, these issues are ALWAYS exceptions to the $20 fee. If the 'standard' workarounds don't fix it, they will escalate you to a supervisor and put in a ticket with engineering who will resolve the issue within 48 hours.
Maybe OP will see this and give their tech support another shot. If not, the token expires in about 28 days.
*This information is less than a year old, but rules may have changed.