That's nice and all but the fact of the matter is Comcast doesn't give a crap about its own network or its customers. In the last 6-8months their PNW, SoCal, Colorado, and NY/NJ routing centers have sat, 24/7, at significantly higher than 50% util (Think closer to 70% at "lows" and 90+% at peaks). As far as I can tell, they have no real plans to fix that.
Comcast's CEO is a smug bastard who doesn't think his customers want faster speeds, or cheaper internet, or higher level of service than Comcast currently provides. The CEO doesn't care that his customer satisfaction and service ranks dead last -- he things that's just dandy. Comcast's CEO thinks they were ranked the "Worst Company In America" not because they might be the least liked in general but because a few, vocal, not-representative people on the internet were mean.
Comcast's CEO is a smug bastard who doesn't think his customers want faster speeds, or cheaper internet, or higher level of service than Comcast currently provides. The CEO doesn't care that his customer satisfaction and service ranks dead last -- he things that's just dandy. Comcast's CEO thinks they were ranked the "Worst Company In America" not because they might be the least liked in general but because a few, vocal, not-representative people on the internet were mean.