It's nice to know that the poor experience isn't just a matter of a missing upgrade path. However, having such a limited view of trust -- such as just "being good stewards of data" -- is exactly what causes companies to end up with none and wonder why.
Bugs, bad upgrade paths, adding "features" while losing polish, etc. are all great ways to lose trust.
Bugs, bad upgrade paths, adding "features" while losing polish, etc. are all great ways to lose trust.