We became profitable at http://nutshell.com/ about 2.5 years after we launched. Building something as expansive as a CRM takes a lot of time. We made the decision to begin at the small end of the market (with pricing to match), and started with a lot of small customers as we scaled the product to bigger companies.
We also have higher expenses in terms of our support team (3 full-time) — there are higher expectations for sharp, fast support in an industry like CRM.
We also have higher expenses in terms of our support team (3 full-time) — there are higher expectations for sharp, fast support in an industry like CRM.