By the legal definition of fraud, yes, they are currently guilty of it.
Is 48 hours too short a period of time to wait before calling them out on it? I debated. What ultimately swayed me to write this vs not write this was that I got another email from their system this morning about a deal I'd expressed interest in.
I selected that deal in the same user session as I paid for the event. I received no email confirmation or receipt for my purchase, am told an account for my email address doesn't exist, yet get marketing emails about deals I selected during the same user session.
My post exists because when someone else goes to interact with HowAboutWe, they ought to know in advance that this is a company with poor customer support, poor technical development, and poor billing practices.
Even if HAW refunds me, or does eventually respond to me, new users have a right to know that this is the experience they could receive too.
Is 48 hours too short a period of time to wait before calling them out on it? I debated. What ultimately swayed me to write this vs not write this was that I got another email from their system this morning about a deal I'd expressed interest in.
I selected that deal in the same user session as I paid for the event. I received no email confirmation or receipt for my purchase, am told an account for my email address doesn't exist, yet get marketing emails about deals I selected during the same user session.
My post exists because when someone else goes to interact with HowAboutWe, they ought to know in advance that this is a company with poor customer support, poor technical development, and poor billing practices.
Even if HAW refunds me, or does eventually respond to me, new users have a right to know that this is the experience they could receive too.