Comment by derefr

Indeed, I hope they add the mail option, and get rid of the email option. Too many people will default to it (sending an email is much easier than placing a call) and as far as I recall, most representtatives don't tally "concerns raised via email" like they do for phone and mail (mostly because they have to open their mail, and take their calls, but they can just sit on email forever without the box getting "full.")