Comment by x0054

AT&T has recently tried to charge me a leasing fee for my U-verse router. I called in and explained to the person on the phone that I own the router, and referred him to my first months statement were it specifically states that I paid $160+ for the router. The man on the phone told me that their policy has changed, and they now charge leasing fees to everyone who does NOT own their own equipment. I explained to the man that I do. His answer: "As a favor to you, because you are such a long customer, I am going to waive the fee for now." It took me another 20 minutes on the phone to explain to this imbecile that I can not possibly be required to lease my own equipment from my self. His final statement to me still was: "Yes, I can see here that you own the router. Because you feel so strong about this, we are not going to require you to pay any additional equipment fees." I was fucking speechless.