Slightly off topic but what is better about Zendesk?
I've been using Freshdesk for a few years and originally chose it because the price was so much less. To me the major benefits of Zendesk appear to be a better mobile experience and a json api (vs Freshdesk's XML). Out of those 2 thing the XML api has been the more annoying to deal with.
It looks Zendesk may have dropped their prices a little and may be worth reconsidering.
I've been using Freshdesk for a few years and originally chose it because the price was so much less. To me the major benefits of Zendesk appear to be a better mobile experience and a json api (vs Freshdesk's XML). Out of those 2 thing the XML api has been the more annoying to deal with.
It looks Zendesk may have dropped their prices a little and may be worth reconsidering.