Is there any otherwise-vanilla SaaS out there that generates more controversy than Freshdesk (at least among the HN readership)?
Already on this article (8 comments posted as I write this) we have a FUD comment saying their post is "smug" and their customers should be worried, and then another talking about how you need to "be careful" about criticising the company because their employees victimised the commenter by "down voting them in groups".
Add to this the backdrop of ridiculous comments by Zendesk founder calling them a ripoff, and just the general FUD espoused by almost everyone whenever an Indian tech company is in the picture, and it's a bit sad.
We don't use Freshdesk, although we're considering moving from Zendesk to them due to some missing features, and I'm not Indian, but I really do think it's interesting how this company is just constantly and vaguely looked down upon by people who should know better.
FD seem to be scrappy, they're growing quickly, their product looks good, they give discounts to startups, and they just happen to be based in India - what's not to like?
Already on this article (8 comments posted as I write this) we have a FUD comment saying their post is "smug" and their customers should be worried, and then another talking about how you need to "be careful" about criticising the company because their employees victimised the commenter by "down voting them in groups".
Add to this the backdrop of ridiculous comments by Zendesk founder calling them a ripoff, and just the general FUD espoused by almost everyone whenever an Indian tech company is in the picture, and it's a bit sad.
We don't use Freshdesk, although we're considering moving from Zendesk to them due to some missing features, and I'm not Indian, but I really do think it's interesting how this company is just constantly and vaguely looked down upon by people who should know better.
FD seem to be scrappy, they're growing quickly, their product looks good, they give discounts to startups, and they just happen to be based in India - what's not to like?