Some people do abuse this to rip companies off, to varying degrees; I know some people who treat returns as free rentals, buying something, using it without ever intending to keep it, and then returning it. Some people go even further and steal things and then return them for cash.
But I guess that on the whole, the good customer experience for the honest customers outweighs the cost of fraud.
But I guess that on the whole, the good customer experience for the honest customers outweighs the cost of fraud.