Does your company respond to customers like this: start by pointing out your "sterling reputations" and end by claiming "I understand"?
The person you responded to offered two doable action points. A litmus test is if YC moves on at least one of them. YC does not have the excuse that it doesn't have the technical know-how. And it would be a laughingstock if they didn't have the hacker spirit to figure out how to implement them.
The person you responded to offered two doable action points. A litmus test is if YC moves on at least one of them. YC does not have the excuse that it doesn't have the technical know-how. And it would be a laughingstock if they didn't have the hacker spirit to figure out how to implement them.