Even if you don't do support via phone, you should have a phone number so one can get an actual human being in realtime interaction in case your system gets so fucked up that normal procedures break down.
As far as i'm concerned you're not a company that takes business seriously if i can't call you.
And this is echoed by many people i know, even though we prefer most of our communication to be online.
As far as i'm concerned you're not a company that takes business seriously if i can't call you.
And this is echoed by many people i know, even though we prefer most of our communication to be online.