Comment by homosaur

I don't think customers soured on HTC because their phones weren't awesome but because of their shoddy support and updates. The HTC One is the best phone I've owned since their Nexus One (probably the best phone I EVER owned) but they are laggards in getting software updates out. They're smart enough now not to set deadlines they'll break but not setting deadlines is maybe not a great solution to the problem long term.