I'm not going to lie, I didn't like this post as much as I wanted to.
The author says that Google is making the same mistakes that LiveNinja made over a year ago. And that LiveNinja has learned a lot and iterated since then. At this point, I'm ready to believe that LiveNinja is the more mature product. That if I have a need, I should probably go to LiveNinja. I'm ready to be sold... But then the author does nothing. He don't actually tell me WHY LiveNinja is better. Instead, he mentions Google Answers, Buzz, and Wave.
Why not drop the ad hominem, and sell to your potential customers instead?
The author says that Google is making the same mistakes that LiveNinja made over a year ago. And that LiveNinja has learned a lot and iterated since then. At this point, I'm ready to believe that LiveNinja is the more mature product. That if I have a need, I should probably go to LiveNinja. I'm ready to be sold... But then the author does nothing. He don't actually tell me WHY LiveNinja is better. Instead, he mentions Google Answers, Buzz, and Wave.
Why not drop the ad hominem, and sell to your potential customers instead?