We live in a world were people feel entitled to bring their little contractual issues all the way up to the CEO of a company with over 30 MM customers. So you either believe
a) you're above those other 30 MM and can just do your CEO 1:1s if need be
or
b) you foolishly believe that the CEO of a major corp has the time and willingness to deal with customer support for 30 Million people.
Just wow