Our privacy policy prevents us from disclosing any account or personal information so we can not speak to this customers situation publicly.
If the customer would authorize this disclosure then we can discuss it publicly.
Otherwise, as much as it pains us to get negative feedback, whether or not it is deserved, it is beyond our control as the privacy of our customers is the most important issue at stake in a public discussion.
If the customer would authorize this disclosure then we can discuss it publicly.
Otherwise, as much as it pains us to get negative feedback, whether or not it is deserved, it is beyond our control as the privacy of our customers is the most important issue at stake in a public discussion.