Have you been in a chain grocery store and seen a store executive in suit discussing shelf placement with a supplier? They'll always take time to say hello to customers and be super-helpful and friendly. That's how good customer service attitude is propagated down from the top. When the boss disrespects customers in front of his team, that sets the upper limit for how well customers will be treated by the company.
As a CEO, if a customer can't be satisfied with your current offerings, you should sympathize with their frustration and wish them the best. And thank them for caring enough to try your service at all.
As a CEO, if a customer can't be satisfied with your current offerings, you should sympathize with their frustration and wish them the best. And thank them for caring enough to try your service at all.