That is certainly a possibility. Unless that customer comes from a state with privately run DMVs, and is used to a 5 minute wait without scheduling. Further, it may be that that customer has been greatly impressed by the efficiency and wealth of California's private industry compared to his old state, and was not entirely prepared for the inefficiency and ineffectiveness of California's government.
Jessed, I can tell that you love your government. I'm going to suggest something that you can listen to or not, as you choose: Part of loving your government means examining critiques and saying "how can this be improved?" rather than wearing your heart on your sleeve about it.
Jessed, I can tell that you love your government. I'm going to suggest something that you can listen to or not, as you choose: Part of loving your government means examining critiques and saying "how can this be improved?" rather than wearing your heart on your sleeve about it.