I took a quick look at it because I will be in the market for a crm system. A question I have is whether it's possible to add contacts to a campaign so it's easy to see the results per campaign.
In terms of offering more products without making it look like a tiered system.
If it's invoicing, it's perfectly fine to add that as a feature we can pay for.
Lots of SMBs already have their own invoicing system. They know it's something separate. Just give it a name, a different color and sell it as a feature.
I think I would like a to-do list as well.
Not all contacts buy the same thing but some do, I want to automate it a little bit, so it's a step by step approach that I can go through. Give me a list that I can easily copy to other projects and easily change. Not sure if Basecamp offers something similar. Add it to the crm system as a feature and charge me for it. Sounds fair to me.
In terms of offering more products without making it look like a tiered system. If it's invoicing, it's perfectly fine to add that as a feature we can pay for. Lots of SMBs already have their own invoicing system. They know it's something separate. Just give it a name, a different color and sell it as a feature. I think I would like a to-do list as well. Not all contacts buy the same thing but some do, I want to automate it a little bit, so it's a step by step approach that I can go through. Give me a list that I can easily copy to other projects and easily change. Not sure if Basecamp offers something similar. Add it to the crm system as a feature and charge me for it. Sounds fair to me.