Yep, the zindus addon has this problem. Very hard (impossible?) to do something automatic and risk free.
I'm not happy with the answer that I settled on with zindus: http://zindus.com/i/reporting-bugs
because there is a lot of sensitive information in a logfile.
Even when someone gives permission and sends you a logfile, if there is sensitive data it creates a maintenance burden on your end to deal with it appropriately.
One (not very good) idea: pass the diagnostic data through some sort of anonymizer. Unappetizing because it would involve a lot of work and would need heuristics that could only be learned through trial and error.
I'm not happy with the answer that I settled on with zindus: http://zindus.com/i/reporting-bugs because there is a lot of sensitive information in a logfile.
Even when someone gives permission and sends you a logfile, if there is sensitive data it creates a maintenance burden on your end to deal with it appropriately.
One (not very good) idea: pass the diagnostic data through some sort of anonymizer. Unappetizing because it would involve a lot of work and would need heuristics that could only be learned through trial and error.