Absolutely love Intercom. Started using it after I met the founders at LessConf (Thanks for the T-Shirt guys!) back when it was free.
As a fellow founder, I'm very happy for them.
As a user, I'm afraid I'm going to have to find a replacement. We made the transition from free to $50, and they were nice enough to provide a 50% discount on that, which is great.
But the new pricing means we'll have to pay $149/month to get the same value we're getting now. I haven't complained about the email garbling or the lack of a spam feature, but if they're going to want $149/month, they'll need to improve the service.
Perhaps they will reconsider and reward early adopters by grandfathering them instead of punching them in the face with a price increase.
As a fellow founder, I'm very happy for them.
As a user, I'm afraid I'm going to have to find a replacement. We made the transition from free to $50, and they were nice enough to provide a 50% discount on that, which is great.
But the new pricing means we'll have to pay $149/month to get the same value we're getting now. I haven't complained about the email garbling or the lack of a spam feature, but if they're going to want $149/month, they'll need to improve the service.
Perhaps they will reconsider and reward early adopters by grandfathering them instead of punching them in the face with a price increase.