Comment by charlieflowers

I came here meaning to be all snarky and cynical. I was going to say there's no way Apple trained him to do that, and they'd probably fire him when they caught on to what he was doing.

Thanks for posting this and letting me know I was wrong. I still am puzzled. Apple is not shy about squeezing the bucks out of consumers. But this shows a level of customer-orientation that I didn't expect to see.