I only partially agree. For things like hangout gmail android and reader giving support would cost so much they couldn't continue to roll out new products (given that they would have to support them).
However where significant money is concerned I agree they should have real support. Only offering support for some products could get really confusing for users unfortunately.
However where significant money is concerned I agree they should have real support. Only offering support for some products could get really confusing for users unfortunately.