True but customers MUST be willing to vote with their dollars and so very few are. I have countless friends or acquaintances who constantly complain about a service/product/provider/etc and I simply tell them to switch or stop using said service. Rarely will people stop because it's simply too "inconvenient".
If you and large numbers of others don't vote with your wallet, do not expect change.
If you and large numbers of others don't vote with your wallet, do not expect change.