Same here. I was selling a PHP+MySQL script and about 20% of my customers couldn't install it despite my verbose instructions. I don't really blame them, I shouldn't have been making non-technical web masters navigate a cPanel account and mess with PHP in the first place. I couldn't possibly provide personal technical support to everyone in need so I granted a refund to anyone who didn't get it working.
As a side note, this is the reason I hate PayPal. They didn't like my refund percentage apparently and simply banned my account. It sucked being treated like some scammer by countless customer support reps just because I couldn't provide tech support to all customers and had a higher refund rate. It's all for the best now though :) Subscription model + Stripe is a godsend.
As a side note, this is the reason I hate PayPal. They didn't like my refund percentage apparently and simply banned my account. It sucked being treated like some scammer by countless customer support reps just because I couldn't provide tech support to all customers and had a higher refund rate. It's all for the best now though :) Subscription model + Stripe is a godsend.