Comment by ysapir

How would this work out in a scenario where the customers are a subset of the users. Say, a restaurant menu service that provides restaurants with enhanced menus for their clients. The customers are the restaurants and restaurant owners. But the users include the clients who actually use the menus and may have their own interests and considerations. You may revenue-share with the restaurants, but the customers are still the restaurants. Now there may be questions on this list, where the customers' interests and pain are at odds with their clients' interests and pain. What happens when the customer is an enterprise level business, and you can't speak to them daily or weekly or maybe even monthly?