Google should auction off customer support, like it does AdWords.
Hire as many support staff per product as Google deems profitable. When submitting a support request, I indicate how much I'm willing to pay to receive an answer. The highest bids get answers, the rest don't (or get slower answers depending on request volume and difficulty).
Hire as many support staff per product as Google deems profitable. When submitting a support request, I indicate how much I'm willing to pay to receive an answer. The highest bids get answers, the rest don't (or get slower answers depending on request volume and difficulty).