I have mixed feelings about posts like this. I understand the point -- public shaming to resolve a service/pricing issue, but I don't like the way its handled. It's the same sort of things reviewers do on Yelp (and why I find most Yelp reviews to be essentially worthless) -- "I have a specific, personal customer service issue with this business, so I'm going to make it as public as possible in an effort to drum up support"
On the one hand, this will (or at least should) generate a response from Instacart, and perhaps will have its intended effect - a policy change / refund / etc.
But on the other hand, I don't like the feel of how these things play out. Customer has issue. Customer makes contact with company and receives response. Customer not satisfied with response so instead of escalating within company, customer decides to "go public" and shame company.
And now this thread has turned into a piling-on of everyone's personal Instacart issues. Is this productive? Is this helping Instacart improve or is it just a cathartic airing of grievances?
I just feel like these sorts of things hurt the company more than help them, and it feels vindictive.
I could be totally off-base here, but such is the way of gut responses...
On the one hand, this will (or at least should) generate a response from Instacart, and perhaps will have its intended effect - a policy change / refund / etc.
But on the other hand, I don't like the feel of how these things play out. Customer has issue. Customer makes contact with company and receives response. Customer not satisfied with response so instead of escalating within company, customer decides to "go public" and shame company.
And now this thread has turned into a piling-on of everyone's personal Instacart issues. Is this productive? Is this helping Instacart improve or is it just a cathartic airing of grievances?
I just feel like these sorts of things hurt the company more than help them, and it feels vindictive.
I could be totally off-base here, but such is the way of gut responses...