James from Bugsnag here. We make sure to reply to people asap, we've set up Help Scout (https://www.helpscout.net) to manage the replies to these emails, so even if I'm out of the office, my co-founder can jump on and reply.
Our target is to reply within 10 minutes, unless we are asleep :)
Our target is to reply within 10 minutes, unless we are asleep :)