It seems nobody at esquire even bothered to read the wikipedia article on the USPS as they would have crossed the section titled Universal service obligation and monopoly status[1]. This brings me to 2 things; 1) Monopoly: The USPS has a legal monopoly on letter carrying. You're not legally allowed to compete with them and that, simply, is why mailing a letter through UPS is so expensive. 2) Universal Service: One problem with completely privatizing as that you would have to legally mandate private companies to deliver to everyone.
I think the USPS could be a profitable company, they've just royally screwed up customer service. Screwed it up so bad that most people actually resent it. Not only is going to the post office comparable to a bad visit to the dentist but just try to make sense of their services [2]. They're incomprehensible. If I just want to mail a letter with a tracking number I should be able to go to the post office and say, "I would like to mail this with a tracking number." Actually forget that, I should be able to go to a vending machine, put in $1 and have it print me a tracking number that I can slap on the envelope. Instead I have to wait 30 minutes in a slightly dilapidated room, with service change signs dated back to 2004 and ask for "First Class mail with tracking and delivery confirmation". Every time, I say "I just want a tracking number" and they have to ask me 10 questions. Just give me a damn tracking number and clean your office.
I think the USPS could be a profitable company, they've just royally screwed up customer service. Screwed it up so bad that most people actually resent it. Not only is going to the post office comparable to a bad visit to the dentist but just try to make sense of their services [2]. They're incomprehensible. If I just want to mail a letter with a tracking number I should be able to go to the post office and say, "I would like to mail this with a tracking number." Actually forget that, I should be able to go to a vending machine, put in $1 and have it print me a tracking number that I can slap on the envelope. Instead I have to wait 30 minutes in a slightly dilapidated room, with service change signs dated back to 2004 and ask for "First Class mail with tracking and delivery confirmation". Every time, I say "I just want a tracking number" and they have to ask me 10 questions. Just give me a damn tracking number and clean your office.
[1] https://en.wikipedia.org/wiki/Usps#Universal_service_obligat...
[2] https://en.wikipedia.org/wiki/Usps#Service_level_choices