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Comment by javajosh

Ah, procedure. I'm particularly fond of situations like this where the procedure is, for the normal person, a once-in-a-lifetime event. But the flunky on the other side of the desk does it every day. And they think you are yet another stupid person who doesn't understand the simple procedure, and they have nothing but contempt for those who don't understand the procedure as deeply as they do (especially which parts of the paperwork are important, and which really are not.)

Nestled deep within this fucked up situation is an asymmetry of information that gives the flunky incredible power over someone who is, in almost every other context, perceived to be better than they are (especially in this case involving a young rich kid with an expensive toy). Most human beings, when confronted with such an imbalance of power, are not going to be able to resist abusing their power.

In practical terms, there are only two solutions to this problem that I know of. You can learn the procedure better than they do, and beat them on details. This can be effective, but it's boring and the payoff isn't very good. The other solution is to be really, really nice. To be incredibly accommodating. To engender a spirit of goodwill, joviality and kindness such that the flunky wants to help you. CHP officers call this the "personality test" - and they administer it every time you get pulled over, BTW.

It sucks. It's a form of psychic bribery. It's like they are saying, "If you can at least pretend that I'm a good person, just doing my job, then you won't have to suffer. However, if you annoy me, disrespect me, I will make you suffer like you've never known. Remember: I can check a box that will consume months of your life and untold amounts of treasure."

God bless the USA.

parent javajosh 13 years ago

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