Definitely, support-details.com was the inspiration. However, we didn't want to send our clients to some other site - we needed a branded version.
As for identifying users: you can add multiple recipients in case there are several people in your organisation using it.
We figure that you'll mostly have your client on the phone or are sending an email and expect an answer within minutes - so you know who it was. In the future, we might add a "Subject" line.
As for identifying users: you can add multiple recipients in case there are several people in your organisation using it.
We figure that you'll mostly have your client on the phone or are sending an email and expect an answer within minutes - so you know who it was. In the future, we might add a "Subject" line.