Comment by Afforess

Google customer support is notoriously bad. Support for their flagship products, gmail, google docs, etc is non-existent. For example, gmail filtering + email forwarding have been broken for over a year, with no fix in sight. So I'm not surprised to see that support isn't good in other area's either. It's really a shame because Google is a great company, with great products and a great vision, and it hurts to see sloppy execution.