Apple's walled-garden is becoming quite large and it might be the case that they don't have enough engineers to tend that garden at the moment. Apple is, however, not a hardware company, they're selling an entire ecosystem to their users. It is in their best interest to make sure the user's entire experience is pleasant, so you can feel confident that someone does care.
I would suggest you leave for greener pastures, but Job's genius was such that you're probably not even considering that: it would mean giving up all the content and apps you've bought.
I would suggest you leave for greener pastures, but Job's genius was such that you're probably not even considering that: it would mean giving up all the content and apps you've bought.