Comment by JohnsonB

Unfortunately we can't make the modern technology-driven world simpler for people like Carmen Ortiz. The advice at the end by the author is that we (the tech community) should demystify ourselves. But, there's nothing to demystify, the complexity is there and the only way to understand it is to actually put the time in and learn it. It's not too much to ask that those prosecuting computer crimes are deeply educated in the technical details.