i've been using fastmail as one of my email service providers for 5+ years and they've been always quite cordial and friendly which i think is rare to find in large b2c email services.
at least when i contacted fastmail support early this year, i had no problem getting in touch with a real person and asking follow up inquiries back and forth in a timely manner.
at least when i contacted fastmail support early this year, i had no problem getting in touch with a real person and asking follow up inquiries back and forth in a timely manner.