Comment by jdiff

The customer support reps find the AI assistance hamfisted and laughable. AI call transcriptions get big and small details wrong, often leaving out critical details in favor of generic and high level "customer and agent discussed an ongoing issue with their home appliance." AI "let me direct your call" bots are constantly sending people to essentially random departments. AI bots trying to directly be the customer service serve only to piss people off before they get to a human, and I've run into a few businesses that are only staffed by bots.