Comment by kccqzy

Every incident having a root cause is required. If your organization doesn’t do this, it basically means they don’t value reliability at all. The best SREs quit. Well either that or the SREs have the ability to transfer oncall responsibility to SWEs. Whether or not that can be fixed at the origin is an entirely different matter. Bug-free code doesn’t really matter: the best incidents are the kind that reveals hitherto unknown bugs.