Tangential rant: I find myself getting viciously angry when these support bots lead with, "I'm very sorry to hear that. I understand how [rehashed summary of complaint] would make you feel frustrated." Mother ****er, you don't understand what it means to feel anything.
I'm all for having these bots process inquiries if it means a speedier resolution, but, please, anyone out there using these things, turn off the simulated sympathy. It's infuriating how condescending it comes across.
I'm all for having these bots process inquiries if it means a speedier resolution, but, please, anyone out there using these things, turn off the simulated sympathy. It's infuriating how condescending it comes across.