I've been an instacart customer since it launched in NYC, and I've generally been quite happy, but the quality has been gradually on the decline.
- in the past few years, orders are frequently not received.
- in the past few years, fruit/produce is often covered in mold, rotten, or otherwise unacceptable.
- in the past few years, delivery time estimates are frequently missed.
- in the past few months, customer support got significantly worse and came to resemble the bad attitude and general grudging unhlelpfulness of AirBNB's support team.
I think the main issue has been a big shortage of supply of workers who are willing to do the job and who can do it well. Often times the person delivering the order (and the order itself) smells strongly of cigarette smoke, and increasingly I've had drivers refuse to bring the order to the door, etc.
Add to that the impact of the labor shortage on grocery stores that makes stocking less reliable and results in no availability of bags, greater chances of rotten produce, etc.
Instacart does stand behind it service and I have received full refunds for the non-delivered orders and the rotten produce, but such things must take a great toll on the profitability of the business.
- in the past few years, orders are frequently not received.
- in the past few years, fruit/produce is often covered in mold, rotten, or otherwise unacceptable.
- in the past few years, delivery time estimates are frequently missed.
- in the past few months, customer support got significantly worse and came to resemble the bad attitude and general grudging unhlelpfulness of AirBNB's support team.
I think the main issue has been a big shortage of supply of workers who are willing to do the job and who can do it well. Often times the person delivering the order (and the order itself) smells strongly of cigarette smoke, and increasingly I've had drivers refuse to bring the order to the door, etc.
Add to that the impact of the labor shortage on grocery stores that makes stocking less reliable and results in no availability of bags, greater chances of rotten produce, etc.
Instacart does stand behind it service and I have received full refunds for the non-delivered orders and the rotten produce, but such things must take a great toll on the profitability of the business.