Linux (the kernel) and Git have done more in this regard, but think of FOSS in general. Without it, there wouldn't be Android. Without it, Windows NT would've won server space in the same way Windows won desktop space.
It is tools which are the commons (such as FOSS) and tools such as Wikipedia. But also open standards. LLMs cannibalize on these tools.
Furthermore, no customer wants an AI as customer bot. Especially elder people who are a bit computer illiterate can't find the real support (dark patterns). Can AI help a customer support representative? Oh, absolutely. AI can help a skilled person become better/quicker at certain tasks. But it cannot replace them, and it shouldn't either. If we do, we get all these 'fantastic' tools like *claw.
It is tools which are the commons (such as FOSS) and tools such as Wikipedia. But also open standards. LLMs cannibalize on these tools.
Furthermore, no customer wants an AI as customer bot. Especially elder people who are a bit computer illiterate can't find the real support (dark patterns). Can AI help a customer support representative? Oh, absolutely. AI can help a skilled person become better/quicker at certain tasks. But it cannot replace them, and it shouldn't either. If we do, we get all these 'fantastic' tools like *claw.