I think that this was true pre-attention economy. If you look at security incidents and other prod issues, they rarely move the needle today. I work at a hyperscalar and we have been shipping 40% more bugs to prod since 2023 year-to-year, yet user growth and revenue is up about 25% similarly due to more features and more ads.
I think that the whole premise of that failure affects things is based on a older model. You kind of assume that:
1) users are able to easily gain information about alternatives. We have seen that since LLMs replaced search engines, we have much less churn.
2) users are not behaviorally addicted/pushed into patterns. We have patterns that utilize users to keep using the app by exploiting their cognitive weaknesses
3) users have the mental fortitude and stamina to learn new tools instead of accepting flaws in the one they are used to
Some failures and bugs in prod don't matters as much
I think that the whole premise of that failure affects things is based on a older model. You kind of assume that:
1) users are able to easily gain information about alternatives. We have seen that since LLMs replaced search engines, we have much less churn.
2) users are not behaviorally addicted/pushed into patterns. We have patterns that utilize users to keep using the app by exploiting their cognitive weaknesses
3) users have the mental fortitude and stamina to learn new tools instead of accepting flaws in the one they are used to
Some failures and bugs in prod don't matters as much