Thats assuming the people using automated tools don't have legitimate complaints and putting the blame on them for their government's failure. If the system was designed better and responded better, maybe less people would have to turn to spamming the IRS line (as an example) when it opens for a glimmer of hope of talking to a person.
Same with the job search. if so many companies didn't make it a pain to input your information, maybe they could get more sympathy.
Same with the job search. if so many companies didn't make it a pain to input your information, maybe they could get more sympathy.