Having been on the other side, the delay may not be a deliberate strategy.
Your question likely landed in someone's inbox. The work falls outside normal scope of the person's job. There's likely zero guidance on how to answer and an implication that the person is personally liable if they accidentally reveal something that legitimately should not be revealed, like PII. And the question is competing with many other priorities in their inbox making it easier to snooze it for another day.
This is not an excuse just an explanation. I was not aware of some of this until I got here. I try hard to answer thoroughly and with as much detail as possible. Sometimes it just takes a while.
Your question likely landed in someone's inbox. The work falls outside normal scope of the person's job. There's likely zero guidance on how to answer and an implication that the person is personally liable if they accidentally reveal something that legitimately should not be revealed, like PII. And the question is competing with many other priorities in their inbox making it easier to snooze it for another day.
This is not an excuse just an explanation. I was not aware of some of this until I got here. I try hard to answer thoroughly and with as much detail as possible. Sometimes it just takes a while.