My own experience doesn't match yours. I've bought 6 XPS laptops and a couple of desktops (including Alienware) over the last 20 years and have had a pretty good experience with all of them. They always had nice screens, good performance, and held up to the stresses and strains of travel and heavy usage.
That doesn't mean I haven't had a handful of issues, such as several swollen batteries that caused problemss with the touch pad and keyboard. But Dell fixed the ones (onsite!) that occurred during the warranty period and I was able to fix the ones that occurred outside the warranty period.
The only issue that really sticks with me is one I had with motherboard fan controls (not lights, but fan speed) in an Alienware R6 that could only be engaged and adjusted via Windows software. Thanks to proprietary Dell bios shenanigans I couldn't get control of the fan via Linux no matter what I tried.
That said, I don't find this "Create Edition" model appealing for so many of the reasons other posters have pointed out (price, Windows preinstalled, etc.). And I really dislike monitors that use uncommon resolutions (I think this one is 3200x2000).
That doesn't mean I haven't had a handful of issues, such as several swollen batteries that caused problemss with the touch pad and keyboard. But Dell fixed the ones (onsite!) that occurred during the warranty period and I was able to fix the ones that occurred outside the warranty period.
The only issue that really sticks with me is one I had with motherboard fan controls (not lights, but fan speed) in an Alienware R6 that could only be engaged and adjusted via Windows software. Thanks to proprietary Dell bios shenanigans I couldn't get control of the fan via Linux no matter what I tried.
That said, I don't find this "Create Edition" model appealing for so many of the reasons other posters have pointed out (price, Windows preinstalled, etc.). And I really dislike monitors that use uncommon resolutions (I think this one is 3200x2000).