It’s hard to parse the complaints in these transitions. Sometimes there has to be a change in process, sure, or even some genuine incompatibility. But a huge percent is social.
About 25 years ago Palo Alto bought a new email system. Exchange, a huge dual-processor HP system, about 100K in today’s dollars. I went to a council meeting to ask and was directed to the decision maker. He said the big cost would be training: outlook/exchange’s icons looked like the familiar Word/excel ones so few people felt they’d need training, while the Netscape buttons were larger and looked different and everybody felt they’d need a training course.
I ought this would go away as those afraid of computers aged out, especially since the arrival of smart phones with their different iconography. But it seems not.
About 25 years ago Palo Alto bought a new email system. Exchange, a huge dual-processor HP system, about 100K in today’s dollars. I went to a council meeting to ask and was directed to the decision maker. He said the big cost would be training: outlook/exchange’s icons looked like the familiar Word/excel ones so few people felt they’d need training, while the Netscape buttons were larger and looked different and everybody felt they’d need a training course.
I ought this would go away as those afraid of computers aged out, especially since the arrival of smart phones with their different iconography. But it seems not.