I'd close my account anyway. If other banks are no better nor worse, then no reason to stay with the one you have.
But there should always be at least one bank which can give you what you want, whatever that is. There are dozens to choose between if you're banking in USD or EUR.
But there should always be at least one bank which can give you what you want, whatever that is. There are dozens to choose between if you're banking in USD or EUR.