This was the most concerning part of that report for me:
>Some banks also saw agents contact call centers or take actions that appeared independent of user instructions, and executives say they often can't tell a human from an agent, or an authorized agent from a rogue one.
>Some banks also saw agents contact call centers or take actions that appeared independent of user instructions, and executives say they often can't tell a human from an agent, or an authorized agent from a rogue one.