If that's all true then it's almost certainly because you work at a large, mature, bureaucratic, unusually privacy-focused company. Verrrrry few companies work like this when they're small and new. I'd round down to ~0%. And I would bet that, if your company was ever a small startup, it didn't work like this back then, either.
Also, this idea that it's bad or weird to anonymously discuss customers is strange. I've known cops, doctors, dentists, and all sorts of other people who routinely share stories about weird things that happen with people and customers at work, anonymously. This is the norm in the world and always has been.
It's also the norm for the companies who own your data to look at it, when asked to. What do you think customer support even is?
It's only really a small corner of the tech world that treats these things as strange and sacrilege.
Also, this idea that it's bad or weird to anonymously discuss customers is strange. I've known cops, doctors, dentists, and all sorts of other people who routinely share stories about weird things that happen with people and customers at work, anonymously. This is the norm in the world and always has been.
It's also the norm for the companies who own your data to look at it, when asked to. What do you think customer support even is?
It's only really a small corner of the tech world that treats these things as strange and sacrilege.