SaaS alone was never much of a moat. SaaS plus consulting is still very much alive. Perhaps more than ever before.
My client's customers are not paying for the software. They are paying for a complete solution that results in compliant operations.
I don't pay for Spotify because I need a way to listen to music. If it was just about music playback I'd use foobar and get into torrents again. I pay for Spotify because they curate a massive collection and provide many ways to discover new experiences.
My client's customers are not paying for the software. They are paying for a complete solution that results in compliant operations.
I don't pay for Spotify because I need a way to listen to music. If it was just about music playback I'd use foobar and get into torrents again. I pay for Spotify because they curate a massive collection and provide many ways to discover new experiences.